Custom Qamis is committed to informing the customer of any delays in delivery.
The products will be delivered to the address indicated by the client at the time he/she placed their order.
In the event that the product one receives is not in compliance to the order one placed, the customer must contact Custom Qamis via email or letter. Depending on the case, Custom Qamis will proceed to exchange the product. The request must be made within seven (7) business days following the delivery of the product. Any claims made after this deadline will not be accepted. The product must be sent back in the same condition as it was received. If the error is made by Custom Qamis, the shipping costs will be taken care of by Custom Qamis.
In the event that the customer does not retrieve his/her product within the expected time frame detailed, and the package is returned to the sender, the Customer will be able to pay for the return postage of the parcel at the current price on the site.